Return Policy

Shipping FAQ:

Everything shipped from UVAPER will always have a tracking number. You can track your orders via the tracking number and if you believe your package to be missing or delayed please use the information below to answer any questions you may have.

*We offer insurance for your order for an additional fee. By insuring your package you will protect your orders from any damages that may occur.*

Unfortunately, we cannot tell you exactly where your order is or why it hasn't arrived in a timely fashion. We encourage you to contact the US Postal Service via the link below or UPS should a problem arise as we cannot on our end.

http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&iid=bafc679d-99f3-4148-90a9-18104d2ef988

http://www.ups.com/content/us/en/resources/sri/cla_faq02.html

 

Return Policy:

We at UVAPER are dedicated to ensuring that each item you receive is in perfect working order and that you have received the proper item.

Returns are accepted on DOA/Wrong item received items only.

We no longer accept IPV or Eleaf product returns.

We do not accept returns on:

> “Buyers Remorse"

>IPV Products

>Eleaf Products

> Any E-Juice or battery due to their volatile nature (excluding DOA)

> Cartomizers, Atomizer, or any Rebuildable device except for DOA

 For Aspire products please email Service@Uvaper.com with the Item and the defect. We will gladly accept the return and credit you the item's price on your next order.

DOA, Wrong Item Received, & Missing Parts:

If you have received the wrong item(s) or your item is DOA please let us know immediately. We will credit you upon receiving the item(s) we will priority mail you the proper/replacement item(s). If your items is missing parts please contact us and we will handle it on a case by case basis.

We will accept claims for any DOA or wrong item received for up to 14 days after the day you receive your item (verified through shipment tracking). There is no exception to this policy, and statements including “I just now opened the shipment”, “We were out of the Office”, “I didn’t know”, and “We just now noticed it” will not influence the enforcement of this policy. Please check each shipment you receive from us to ensure that everything is correct and in working order. 

We will not accept returns because of compatibility issues. We encourage you to do your research on the item before purchasing it in order to ascertain the compatibility. Clone companies such as H-Cigar, Infinite, and EHPRO will always do their best to replicate an authentic, but sometimes the parts are not interchangeable.

 

Warranties

Due to the nature of any batteries we will not carry any personal warranty for them beyond DOA. We encourage you to check each item as you receive them for accuracy and functionality.

We are not responsible for any loss, liability, damage (direct or indirect), personal injury, or expense of any nature that may occur to you or third party recipients due to the use of our items. Furthermore we are not liable for any of the previously mentioned scenarios that may occur due to our omission, delay, accidental, or inaccuracies of information stated on this website. We encourage every customer to research an item before purchasing it.

By placing an order with UVaper you agree to our Terms and conditions including, but not limited to our return policy and other information displayed on this page.

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